Did you receive your templates different from the ones you requested or does your product have any defects?

Don’t worry, here’s what you can do:

– Any clarification will be received only within the next 3 working days of receipt of the product via email to: catrinas@alesuart.com
– Once the status of the product and the conditions of purchase are validated, the product change of the same will be made. If we do not have the existence of the product. This will be sent to be created within 3 to 7 business days. Once your order is completed, it will be sent and you will receive an email with your tracking number
-There are no changes or returns on products purchased in promotion or at a discount, night sales, special sales or purchases made during the good end.
– There are no exchanges or returns without a purchase ticket.
– No cash refunds are made. The refunds approved by Ale Su Art, will be in the form of electronic credit to be used only in the online store and apply only in the event that the product or products received are defective and without a trace of having been used or destroyed on purpose.
– In no way are we responsible for returned products lost in transit.

TORRE CATRINAS

– There are no refunds on deposit, cancellations. In the event that you are unable to attend, the deposit will be left for the following year. If you do not attend in that year, the deposit will be canceled without the possibility of reprogramming.
– By rescheduling your appointment for the following year, you accept any change in the price.
– In case of rain or weather problems. The session will be rescheduled the next day. Any changes or modifications to your itinerary will be notified via email from the official email catrinas@alesuart.com